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Customer Service Specialist

Job Summary

The Service Desk team at Mobile Solutions is expanding and looking to further our goals of growth and opportunity! We are looking for smart and motivated individuals who enjoy working in a fun, fast-paced environment and have a natural desire to solve problems and assist others. This person would be responsible for working with client companies’ IT departments and network carriers, examining technical challenges and performing basic troubleshooting. This exciting role is centered on professionals who can communicate effectively and are able to diagnose and resolve problems with confidence and a drive to succeed.

Responsibilities and Duties

  • Answering fifteen to thirty calls a day
  • Completing customer submitted tickets in a timely manner in cloud-based web portal
  • Personal ownership of calls from start to resolution
  • Contribute positively to company goals by meeting and exceeding department timelines
  • Acting with a consultative approach towards end-users and network carriers
  • Completing side-work and training programs and providing accurate feedback

Qualifications and Skills

  • Great communication skills, both over the phone and during in-person discussion
  • Bilingual preferred - Excellent verbal and written communications skills required in both English and Spanish
  • Eager to discover issues and fix them
  • High school diploma or equivalent required
  • Moderate computer skills and typing ability
  • Organized and punctual in all tasks
  • Interest in technology industry- cell-phones, tablets, and computers
  • Positive attitude!

​If you are ready to join a growing company with an amazing culture, incredible benefits and the opportunity to grow your career, apply now!

 

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